Pest Control FAQ | Niantic Pest Busters LLC

Question 1

Are you licensed and insured?

Accepted Answer

Yes. Niantic Pest Busters LLC is a fully licensed pest control company in the State of Connecticut and carries full liability insurance for all residential and commercial work. You can ask to see our license and insurance documentation at any time.

Question 2

What areas do you serve?

Accepted Answer

We serve Niantic and the surrounding Eastern Connecticut communities, including East Lyme, Old Lyme, Lyme, Salem, Montville, Waterford, New London, Groton, Stonington, Mystic, Colchester, and Hebron. Not sure if we cover your area? Give us a call and we'll let you know.

Question 3

Do you offer free inspections?

Accepted Answer

Yes — we offer free inspections and estimates for all residential and commercial properties. We'll assess the situation, identify the pest, and give you a clear, honest recommendation before any work begins. No obligation.

Question 4

How quickly can you come out?

Accepted Answer

We typically schedule inspections and treatments within 1–3 business days. For urgent situations like wasp nests or severe infestations, we do our best to offer same-day or next-day service. Call us directly for the fastest response.

Question 5

Are your treatments safe for kids and pets?

Accepted Answer

Yes. We use EPA-registered products that are safe for families and pets when applied correctly by a licensed technician. We'll let you know if any specific precautions are needed — such as keeping pets off treated surfaces until dry — and we'll always explain what we're using before we start.

Question 6

How long does a typical treatment take?

Accepted Answer

Most residential treatments take between 30 minutes and 2 hours depending on the size of the property and the type of pest. Termite treatments and larger commercial jobs may take longer. We'll give you a time estimate when we schedule your appointment.

Question 7

Do I need to leave my home during treatment?

Accepted Answer

For most treatments, you don't need to leave. However, for certain chemical applications — such as bed bug treatments or heavy infestations — we may ask you to vacate for a few hours. We'll always let you know in advance what to expect.

Question 8

How many treatments will I need?

Accepted Answer

It depends on the pest and severity of the infestation. Many common pest issues are resolved in one or two treatments. Termites, bed bugs, and rodent infestations often require follow-up visits. We'll outline the recommended treatment plan upfront so there are no surprises.

Question 9

How much does pest control cost?

Accepted Answer

Pricing depends on the type of pest, the size of the property, and the treatment required. We provide free estimates before any work begins so you know exactly what to expect. We believe in transparent, fair pricing — no hidden fees.

Question 10

Do you offer a satisfaction guarantee?

Accepted Answer

Absolutely. If pests return between scheduled treatments, we'll come back and re-treat at no additional charge. We stand behind our work and won't consider a job done until you're satisfied.

Question 11

Do you offer ongoing maintenance programs?

Accepted Answer

Yes. We offer scheduled maintenance programs for both residential and commercial customers. Regular preventive treatments keep pest pressure low year-round and are often more cost-effective than treating infestations after they occur.

Question 12

What payment methods do you accept?

Accepted Answer

We accept cash, check, and major credit cards. Payment is due at the time of service unless you're on a scheduled maintenance contract, in which case we'll discuss billing arrangements when setting up your program.

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